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Sage CRM.com retirement partner communication

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Summary

This communication was sent on the 02 November 2018

Resolution

Dear Partner,

We've recently undertaken a full review of our CRM portfolio. As a result of this review, we have made the difficult decision to retire the CRM.com product as of 31 August 2019. After this date, you will no longer be able to access Sage CRM.com. This decision will enable us to focus our time and resource differently to ensure we can deliver market leading solutions for our customers.

Effective immediately, no further sales or upgrades can be purchased. Technical support will be available until 31 August 2019.

For customers that you have using this solution, we'd ask that you work closely with them to ensure that they do not permanently lose access to their data. Before August 31, 2019, data must be backed up to a seperate location, details on how to do this are available here.

Customers will be directed to contact their support provider, in some cases this may be Sage. For direct customers, if they choose to migrate to an alternative solution like Sage CRM then we'll provide them with names of 3 alternative partners, please let your account manager know as soon as possible.

Migration of data from Sage CRM.com to Sage CRM is possible, as the data is in a different structure, work is required to match the necessary import structure. Sage are unable to provide a migration tool, instructions or support if this is the option the customer opts for.

If you have any questions, please contact your account manager.

Regards

Sage Product and Services Team

 

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