Sage Data Repair Service Levels

Summary

The current service levels for the Sage data repair service.

This table shows the current service levels for the Sage data repair service.

Before contacting Sage for repairs, consider if restoring an error free backup and reprocessing is faster.

If you have a Sage 50 Accounts Product Only subscription, data repair is a chargeable service. See the non Sage Cover prices below.

Service type	Within agreed service level	Current expected turnaround (subject to change)	Prices
Accounts Express Data Repair - UK We try to return data within one working day	Yes	1 Working day	Sage Cover Premium Plus (50c) - Free Sage Cover Telephone Plus (50c) - Free Sage Cover Premium - Free Sage Cover Extra - Free Sage Cover - £297.50 + VAT Sage Cover Online - £446.25 + VAT Non-Sage Cover - £595 + VAT
Accounts Standard Data Repair - UK We try to return data within five working days	Yes	5 Working days	Sage Cover Premium Plus (50c) - Free Sage Cover Telephone Plus (50c) - Free Sage Cover Premium - Free Sage Cover Extra - Free Sage Cover - Free Sage Cover Online - £296.25 + VAT Non-Sage Cover - £395 + VAT
Accounts Overnight or Weekend Data Repair - UK	By prior agreement only. Contact 0191 479 5955 to check availability. NOTE: You need to pre-book this service with Sage technical support.		Sage Cover Premium Plus (50 Accounts Professional only) - Free Sage Cover Premium - £397.50 + VAT Sage Cover Extra - £397.50 + VAT Sage Cover - £397.50 + VAT Sage Cover Online - £596.25 + VAT Non-Sage Cover - £795 + VAT
Accounts Data Conversion	Service no longer offered. Convert data that is v15 and below to the latest version of Sage 50 Accounts

Use our support boundaries article to check the customers level of support.

If you have a Sage 50 Accounts Product Only subscription, data repair is a chargeable service. See the non Sage Cover prices below.

Service type	Within agreed service level	Current expected turnaround (subject to change)	Prices
Sage 50c Accounts Express Data Repair - Ireland We try to return data within one working day	Yes	1 Working day	Premium Plus (50c) - Free Telephone Plus (50c) - Free Online Plus (50c) - not available No Cover - N/A
Accounts Express Data Repair - Ireland We try to return data within three working days	Yes	3 Working days	Premium Plus - Free Telephone Plus - Free Essential Cover + and above - Free Essential Cover - €180 + VAT No Cover - N/A
Accounts Standard Data Repair - Ireland We try to return data within five working days	Yes	5 Working days	Premium Plus (50c) - Free Telephone Plus (50c) - Free Essential Cover + and above - Free Essential Cover - Free No Cover - €275 + VAT
Accounts 24 Hour Data Repair - Ireland only	By prior agreement only. Contact 0191 479 5955 to check availability. NOTE: You need to pre-book this service with Sage technical support.		Premium Plus (50c) - Free Essential Cover + and above - €180 + VAT Essential Cover - €275 + VAT No Cover - €450 + VAT
Accounts Data Conversion	Service no longer offered. Convert data that is v15 and below to the latest version of Sage 50 Accounts

Service Type	Within agreed service level	Current expected turnaround (subject to change)	Prices
Sage 50 Payroll Express Data Repair	Yes	1 Working day	Sage Cover Premium - Free Sage Cover Extra - Free Sage Cover - £297.50 + VAT Sage Cover Online - £446.25 + VAT Non-Sage Cover - £595 + VAT
Sage 50 Payroll Standard Data Repair	Yes	5 Working days	Sage Cover Online - Free Non-Sage Cover - £595 + VAT
Sage 50 Payroll Investigation	Yes	5 Working days	Sage Cover Premium - Free Sage Cover Extra - Free Sage Cover - Free Sage Cover Online - Free Non-Sage Cover - Free

Use our support boundaries article to check the customers level of support.

Service Type	Within agreed service level	Current expected turnaround (subject to change)	Prices
Sage 50 Payroll (IE) Data Repair	Yes	5 Working days	Sage Cover Premium - Free Sage Cover Extra - Free Sage Cover - Free Sage Cover Online - Free Non-Sage Cover - €275 + VAT
Sage 50 Payroll (IE) Investigation	Yes	5 Working days	Sage Cover Premium - Free Sage Cover Extra - Free Sage Cover - Free Sage Cover Online - Free Non-Sage Cover - Free
Sage 50 Payroll (IE) Renumbering	Yes	2 Working days	Chargeable service, starting from €150+VAT. Contact technical support for more information.

Service Type	Within agreed service level	Current expected turnaround (subject to change)	Support level
AD Network Data Repair Premium	Yes	1 Working day	Data Repair - Premium
AD Network Data Repair	Yes	5 Working days	Data Repair - Standard