Deal with a bounced customer cheque

When you receive the payment

If you haven't done so already, when you receive the payment for the invoice, post a customer receipt as you normally would:

1. On the navigation bar click  Bank accounts then click the relevant bank account and click Customer receipt.
   

   Account	From the drop-down list choose the customer record.
   Date	Enter the date required for the receipt.
   Amount	Leave the Amount value as 0.00.
   Reference	Enter a reference if required.

   • To post the full amount of the invoice as a customer receipt, on the relevant invoice line, select the Receipt box then click Pay in Full.
   • To post part of the invoice as a customer receipt, on the relevant invoice line, select the Receipt box and enter the amount you want to post then press the TAB key on your keyboard.
     
     
2. Click Save then click Close.

When the payment is cancelled/bounces

When the cheque bounces or payment is cancelled you should reverse the sales receipt by posting a customer refund. The customer refund remains outstanding until you receive a new payment for the invoice.

1. Click Customers, click Refund then complete the Customer Refund window as follows:

   Bank A/C Ref	Choose the required bank.
   Payee	Choose the required customer.
   Tax Code	VAT Cash Accounting only- Enter the same tax code as the original sales receipt.
   Date	Enter the date of the refund.
   Exchange Rate	Enter the same Exchange Rate as the original sales receipt.
   Amount	Enter the amount you are refunding.

2. Click Save then click Close.

Optional - age refund to the invoice date

To age the refund to the date of the original invoice, post a customer batch invoice for the date of the original invoice and a customer batch credit for the refund date, allocating it to the customer refund.  The new batch invoice remains outstanding until you receive a new payment for the invoice.

Post the batch invoice

1. Click Customers, click Batch invoice then complete the Batch Customer Invoice window as follows:

   A/C	Choose the required customer.
   Date	Enter the date of the original invoice.
   N/C	Enter the original nominal codefor mispostings - 9999.
   Exchange Rate	Enter the same Exchange Rate as the original sales invoice.
   Net	Enter the gross amount.
   T/C	T9
   VAT	0.00

   VAT Cash Accounting - Use the same Net, T/C and VAT as the original sales invoice.
   
   
2. Click Save then click Close.

Post the batch credit

1. Click Customers, click Batch credit and complete the Batch Customer Credit window as follows:

   A/C	Choose the required customer
   Date	Enter the date of the refund
   N/C	Enter the original nominal code for mispostings - 9999
   Exchange Rate	Enter the same Exchange Rate as the original sales receipt.
   Net	Enter the gross amount
   T/C	T9
   VAT	0.00

   VAT Cash Accounting - Use the same Net, T/C and VAT as the original sales invoice.
   
   
2. Click Save then click Close.

Allocate the batch credit to the refund

1. Click Bank accounts, click Customer receipt and complete the Customer receipt window as follows:

   Bank A/C Ref	Choose the required bank.
   Account	Choose the required customer.
   Date	Enter the date of the refund.
   Exchange Rate	Enter the same Exchange Rate as the original sales receipt.
   Amount	Click and enter the full amount against the SC and SP.

2. Click Save then click Close.