Communication: Sage 2011 & 2013 R1 & R2 users - Extended Support Notice

This communication was sent on 25th October 2017.

End of Support Strategy

Each autumn a version of Sage 200 reaches it's end of support journey and a new version enters extended support, this is standard industry practice for technology companies.

We believe that using the latest software is the best way for us to help our customers to run their business effectively and by concentrating our resources on looking forward, we can help businesses move forward too.

As a member of our partner channel, its essential that you undertake value added conversations with customers using older versions of Sage 200. Through these interactions you can help them understand the benefits that upgrading can deliver for their business. For most customers, the new version of the software is included in their annual Services fee (*excludes customers who signed up to perpetual agreement).

To support you in your conversations, you can use our essential guide to see what benefits and features customers will gain from their upgrade.

Remember that following the introduction of the 200 release in August 2017, its easier for customers to adopt the latest version using one click deployment, and where possible reduce the dependency on incrementing *.dll's for bespoke amendments.

Sage 200 2013 - Enters extended support on 1st November 2017

Sage 200 2013 R1 & R2 enters extended support on 1st November 2017, with all support ceasing on 31st October 2018. Full details of the change of service is outlined within our resource centre.

Extension of End of Support of Sage 200 Extra 2011 (Support Limitations)

In June 2017 we notified you that we will be extending the support date for Sage 200 Extra 2011 to 30th April 2018. This represents a 6 month extension to the current date of 31st October 2017.

This final phase of support starts on 1st November 2017 with the following support limitations;

• No telephone support will be provided, support enquiries need to be logged via Case Management
• No support will be provided for Sage 200 CRM versions connected with Sage 200 Extra 2011
• Legislation updates will not be provided for this version
• Escalations and Hotfix request will not be considered for this version
• No Developer Support

Downloads for 2011 will remain available until 30th April 2018. If you may need this content after this date please ensure you have downloaded in advance.

Kind regards

Sage Support