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Extension of End of Support for Sage 200 Extra 2011

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Description

This communication was sent on 12th June 2017.

Resolution

With the forthcoming release of Sage 200 a significant amount of work is being undertaken that will improve the customer journey around installations.

In recognition of this and to ensure that our customers get the most out of their upgrade cycles with our partner channel, we will be extending the support date for Sage 200 Extra 2011 to 30th April 2018.

This represents a 6 month extension to the current date of 31st October 2017.

This extension is different to our normal extended support and only applies to Sage 200 Extra 2011.

  • No telephone support will be provided, support enquiries need to be logged via case management
  • No support will be provided for Sage 200 CRM versions connected with Sage 200 Extra 2011
  • Legislation updates will not be provided for this version
  • Escalations and Hotfix requests will not be considered for this version
  • No Developer Support

During this extended window it is essential that you have conversations with your customers to drive upgrades to the latest version of the program. Your account manager will link in with you on a regular basis to ensure that your customer base is making the transition.

Please note that the dates for subsequent versions will not be altered. Further details of our End of Support approach is available via our resource centre.

Kind regards

Sage Support