Developer Services - Developer Handbook

Developer Handbook

We’re delighted to announce that our new Developer Handbook is now available.

This handbook provides insight into Developer Support and enables you to quickly identify helpful information you may need when contacting the Developer Services team. It will set expectations and allow you to best serve our customers. Acting in accordance with its contents will help us support you as efficiently as possible to meet your business needs.

In order to provide you with a quality service, we would ask that all staff who interact with the Developer Services team take time to review this document. This handbook will come into effect immediately.

The Developer Handbook is essential reading for new colleagues who may join your company and should form part of their training before contacting us in relation to any Developer Services queries.

The Developer Services team are here to provide support and the handbook will provide clarity on the approach. Before you make contact please ensure you review our digital material such as the help files and the developer forum, as you may find the advice you require there.

Incident Management

Thanks to all developers who currently use our online incident management system to raise and track progress with incidents. We've created a guide on how to use Case Management.

We'd like to ask that you use Case Management to log all your support queries to the Developer Services team. This replaces the usual method of emailing the team, which can still be used if you are having trouble accessing Case Management.

Case Management is best viewed in Google Chrome and each individual will need a MySage login - our comprehensive guide will give you all the details.

If you have other features you’d like us to consider, please email [email protected].