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Important information for Sage CRM 7.3 - Support Notice

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This communication was sent 5th December 2017.


End of Support Strategy

30th September 2018 will see Sage CRM 7.3 reach it's end of support journey and a new version enters extended support, this is standard industry practice for technology companies.

We believe that using the latest software is the best way for us to help our customers to run their business effectively and by concentrating our resources on looking forward, we can help businesses move forward too.

As a member of our partner channel, it's essential that you undertake value added conversations with customers using older versions of Sage CRM. Through these interactions you can help them understand the benefits that upgrading can deliver for their business.

Further information on Sage CRM end of support policy can be found here.

The following support limitations will apply;

  • Withdrawal of new licence sales.
  • No telephone support will be provided.
  • No support will be provided for Sage CRM 7.3 versions.
  • Escalations and Hotfix request will not be considered for this version.
  • No Developer Support.
  • No defect log.

Downloads for Sage CRM 7.3 will remain available until 30th September 2018. If you may need this content after this date please ensure you have downloaded in advance.

Kind regards

Sage Support