Skip to content
logo Knowledgebase

Sage 200 Extra Online Essential Information - Mandatory Upgrade *Reminder*

Created on  | Last modified on 


This communication was sent on 2nd March 2018.

Reminder: Information for Customers with Sage 200 Extra Online 2016 SP2 or earlier.


We have recently contacted you about the need for you to upgrade some of your older Sage 200 Extra Online sites. Along with other providers such as Microsoft and Google, we are retiring our support for the TLS 1.0 protocol. TLS 1.0 is responsible for ensuring secure communication between the Sage 200 client and services within Sage 200 Extra Online.

This version of the protocol has been superseded by TLS 1.1 offering a greater level of security. TLS 1.1 will only be available with Sage 200 Extra Online Service Pack 3, we, therefore, require all customers on prior versions to upgrade to this version.

These upgrades must be completed by Friday 29th June 2018 or the affected sites will be upgraded by Sage. From this date, the only support version of Sage 200 Extra Online will be Sage 200 Extra Online Service Pack 3 (v12.00.0004).

In order to minimise any inconvenience to your customer, we'd ask that you deal with this as a priority. If you are unsure as to which sites need upgrading, or you need help, then please get in touch with our support teams, contact us on 0845 111 77 33 or raise a case on Incident Manager.

Any upgrades undertaken by Sage will take place between 30th June and 1st July 2018. Please be aware that no considerations will be made in regards to bespoke alterations to the software. Any sites where the upgrade has been undertaken by Sage, will incur a one-off upgrade cost. Prices will be confirmed in our next communication on this matter in April 2018.


Kind regards

Sage Support