Developer Services - Support for Developers via Technical Support

The following article advises support options available, for the Sage 200 application, to members of the Developer Programme.

Developer - Sage 200 in-house use

When a member of the Developer Programme has access to, and uses, a copy of Sage 200 for their own business use (e.g. not the Sage 200 Developer Edition), they are required to contact their Business Partner for support.

Developer - Sage 200 Developer Copy

Should a member of the Developer Programme, who has access to the Developer Edition only, require technical support they are entitled to:

• Knowledge Base – Developers are encouraged to search the Knowledge Base before contacting the Sage 200 Support team.
• Support with installation – We provide detailed information which is comprehensively covered in the deployment and installation guide which includes system requirements and supported platforms. Should a specific problem be encountered with the installation after following the deployment and installation guide, Sage 200 Support can provide further advice on this. Contact can be made with the support team via Case Management
• Support with Sage 200 functionality – The in-product help files will cover this in depth, and are to be used with any “how do I / how to” queries you have. Sage 200 Support will provide advice if anything isn’t clear from the help files and your own testing. Contact can be made with the support team via Case Management

NOTE: All development / SDK / API queries are supported by the Developer Services Team who can be reached via Case Management or via email at [email protected].

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