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Error - 'An unexpected Sage Bank Feeds error has been detected'

Created on  | Last modified on 

Summary

How to resolve this error message, which can appear when using Bank Feeds in Sage 50 Accounts.

Description

After moving your Sage 50 Accounts data to a new location, when you open Sage 50 Accounts and try to reconnect to Bank Cloud, the following message appears:

'An unexpected Sage Bank feeds error has been detected. For help resolving this issue, click More information.'

This issue can be fixed in just a few steps and we'll take you through it below.

Resolution

Reconnect Bank feeds

  1. Open Sage 50 Accounts, then on the Bank Cloud Reconnect message click Cancel.
  2. Log into your data then click Bank accounts.
  3. Click the relevant bank account then click Bank feeds.
  4. Complete the Captcha window, then in the Bank Cloud Reconnect window click E-mail.
  5. Enter the unique code you received by email, then click OK.

If after trying the steps above you continue to get the same error message, this maybe due to trying to reconnect too many times.

Please wait 24 hours, then try again. If you retry before the 24-hour period, this resets the token and you must wait another 24 hours from the last attempt.

CAUTION: If you have multiple companies using bank feeds, the error will affect all bank feeds and you must log into all of your companies and use the same code to reconnect those feeds.

Disconnect and reconnect the company from your Sage Account (Sage ID)

If the issue persists you can disconnect and reconnect connected services.

  1. Log into your company on Sage 50 Accounts as MANAGER or as an administrator user, click Settings then click Connected Services Settings.
  2. If a message appears advising you are using one or more of the connected services, click Close, follow the sections below to remove Remote Data Access and switch off Bank Feeds, then repeat step 1.

 NOTE: If you're using Invoice Payments, you don't need to manually disconnect this. It's done automatically when you disconnect the company from your Sage Account.

  1. To disconnect the company, click Disconnect then click OK.
  2. To reconnect click Bank accounts, select the relevant bank account then click Bank Feeds.
  3. Follow the on-screen prompts.