Developer Services - Support Boundaries

Details of the support boundaries for Developer Services.

This article outlines the topics covered by developer services and those that you don't support. The list isn't exhaustive and is subject to change.

Support queries for developer services can be submitted via Case Manager and email.

What is supported

• Advice on accessing and setting up SDK tools
• Potential issues or defects with SDK
• Reproducing or integrating with existing functionality
• Advice on how to isolate an issue for troubleshooting/debugging
• Integration and/or customisation using SDK
• Sage 50 SDO
• Sage Business Cloud Accounting API*
• C# and VB.net are supported languages
• Web APIs for Sage 200 Standard and Sage 200 Professional*

 

What isn't supported

• Sage CRM developer queries  - these are supported via your Business Partner and the Sage CRM Community Hub
• Installation queries - Technical Support teams support installations
• Functionality questions - these are supported by our Business Partners or your Sage support provider
• Information available through self-service options such as in-product helpfiles, Sage Knowledgebase, support website etc.
• Basic troubleshooting as outlined in this handbook
• General development queries which aren't specific to our SDK
• Bypassing business logic for direct data/SQL manipulation
• Debugging your application for you
• Producing code examples which require no specific knowledge of the SDK
• Producing code examples for non-developers
• Unsupported or incompatible operating systems/environments
• Third-party add-ins
• Report Designer
• ODBC connections/queries
• IIS/Web Service Technology or WCF (except for our example WCF solution)
• Sage modules that don't have an SDK, for example, Sage 200 Manufacturing
• Web screen creation/amendment/deployment for Sage 200 Standard/Sage 200 Professional

In cases of incidents that we don't fully support, use the forums to interact with other Developer Programme members. They can have solutions for you.