NOTE: Our Business Partner Handbook provides insight into our support programs and enables you to quickly identify helpful information you may need when using Technical Support, to download your copy click here.
To create a new case, use Case Management to raise your query.
NOTE: Manufacturing, Sage CRM, Project Accounting and Business Intelligence can now only be raised via Case Management rather than by phone unless the issue is Critical, please see the business patner handbook for priority definitions.
Telephone support is also available between 9:00am and 5:00pm, Monday to Friday, excluding Public Holidays. To get support please call:
Please choose the relevant option below when calling, ensuring you have your business partner account number and customer name to hand.
| Software | Option (UK) |
|---|---|
| Sage 200 Standard | 1 |
| Sage 200 Education | 1 |
| Sage 200 Professional | 2 |
The support team are unavailable between 09:00 and 10:00 on the last Wednesday of every month as shown in the table below.
Dates that don't fall on the last Wednesday of the month are denoted with an asterisk.
| 29 January 2025 | 26 February 2025 | 26 March 2025 |
| 30 April 2025 | 28 May 2025 | 25 June 2025 |
| 30 July 2025 | 27 August 2025 | 24 September 2025 |
| 29 October 2025 | 26 November 2025 | 17 December 2025* |
Every Wednesday, except for the dates mentioned above, the support team are also unavailable between 9.00 - 9.15am.
Upgrading your licence
Need a little more room? To add extra companies, users, employees or more to your software licence, leave your details and we'll be in touch.
