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Sage 200 - Support contact details

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Find support contact details for Sage 200 below.


If you're a customer, please contact your Sage Business Partner for support. If you use Sage 200 Standard or Education, and get direct support from Sage, click here.

Business partners

To create a new case, use Case Management to raise your query.

NOTE: Manufacturing, Sage CRM, Project Accounting and Business Intelligence can now only be raised via Case Management rather than by phone unless the issue is Critical, please see the business patner handbook for priority definitions.

Telephone support is also available between 9:00am and 5:00pm, Monday to Friday, excluding Public Holidays. To get support please call:

  • UK - 0191 479 5933
  • Ireland - 14 470 822

Menu options

Please choose the relevant option below when calling, ensuring you have your business partner account number and customer name to hand.

SoftwareOption (UK)
Sage 200 Standard1
Sage 200 Education1
Sage 200 Professional2
Line closures

The support team are unavailable between 09:00 and 10:00 on the last Wednesday of every month as shown in the table below.

Dates that don't fall on the last Wednesday of the month are denoted with an asterisk.

31 January 202428 February 202427 March 2024
24 April 202429 May 202426 June 2024
31 July 202428 August 202425 September 2024
30 October 202427 November 202418 December 2024*

Every Wednesday, except for the dates mentioned above, the support team are also unavailable between 9.00 - 9.15am.


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