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Sage 200 - Support contact details

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Summary

Find support contact details for Sage 200 below.

Description

Customers

If you're a customer, please contact your Sage Business Partner for support. If you use Sage 200 Standard or Education, and get direct support from Sage, click here.

Business partners

NOTE:

Our Business Partner Handbook provides insight into our support programs and enables you to quickly identify helpful information you may need when using Technical Support, to download your copy click here.

To create a new case, use Case Management to raise your query.

NOTE:

Sage CRM, Project Accounting and Business Intelligence can now only be raised via Case Management rather than by phone unless the issue is Critical, please see the Business Partner handbook for priority definitions.

Telephone support is also available between 9:00am and 5:00pm, Monday to Friday, excluding Public Holidays. To get support please call:

  • UK - 0191 479 5933
  • Ireland - 14 470 822

Menu options

Please choose the relevant option below when calling, ensuring you have your business partner account number and customer name to hand.

Software Option (UK)
Sage 200 Standard 1
Sage 200 Education 1
Sage 200 Professional 2
Line closures

Monthly

The support team are unavailable between 09:00 and 10:00 on the last Wednesday of every month as shown in the table below.

Dates that don't fall on the last Wednesday of the month are denoted with an asterisk.

28 January 2026 25 February 2026 25 March 2026
29 April 2026 27 May 2026 24 June 2026
29 July 2026 26 August 2026 30 September 2026
28 October 2026 25 November 2026 23 December 2026*

Weekly

Every Wednesday, except for the dates mentioned above, the support team are also unavailable between 9.00 - 9.15am.

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