Summary
Resolution
Customers
If you're a customer, please contact your Sage Business Partner for support. If you use Sage 200 Standard or Education, and get direct support from Sage, click here.Business partners
NOTE: Our Business Partner Handbook provides insight into our support programs and enables you to quickly identify helpful information you may need when using Technical Support, to download your copy click here.
To create a new case, use Case Management to raise your query.
NOTE: Manufacturing, Sage CRM, Project Accounting and Business Intelligence can now only be raised via Case Management rather than by phone unless the issue is Critical, please see the business patner handbook for priority definitions.
Telephone support is also available between 9:00am and 5:00pm, Monday to Friday, excluding Public Holidays. To get support please call:
- UK - 0191 479 5933
- Ireland - 14 470 822
Menu options
Please choose the relevant option below when calling, ensuring you have your business partner account number and customer name to hand.
Software | Option (UK) |
---|---|
Sage 200 Standard | 1 |
Sage 200 Education | 1 |
Sage 200 Professional | 2 |
Line closures
Monthly
The support team are unavailable between 09:00 and 10:00 on the last Wednesday of every month as shown in the table below.
Dates that don't fall on the last Wednesday of the month are denoted with an asterisk.
31 January 2024 | 28 February 2024 | 27 March 2024 |
24 April 2024 | 29 May 2024 | 26 June 2024 |
31 July 2024 | 28 August 2024 | 25 September 2024 |
30 October 2024 | 27 November 2024 | 18 December 2024* |
Weekly
Every Wednesday, except for the dates mentioned above, the support team are also unavailable between 9.00 - 9.15am.
Bespoke training is available now
Alongside your existing support options within your subscription, you can also purchase bespoke training sessions with a product expert, tailored to your needs.