Summary
Resolution
Customers
If you're a customer, please contact your Sage Business Partner for support. If you use Sage 200 Standard or Education, and get direct support from Sage, click here.
Business partners
To create a new case, use Case Management to raise your query.
NOTE: Manufacturing, Sage CRM, Project Accounting and Business Intelligence can now only be raised via Case Management rather than by phone unless the issue is Critical, please see the business patner handbook for priority definitions.
Telephone support is also available between 9:00am and 5:00pm, Monday to Friday, excluding Public Holidays. To get support please call:
- UK - 0191 479 5933
- Ireland - 14 470 822
Menu options
Please choose the relevant option below when calling, ensuring you have your business partner account number and customer name to hand.
| Software | Option (UK) |
|---|---|
| Sage 200 Standard | 1 |
| Sage 200 Education | 1 |
| Sage 200 Professional | 2 |
Line closures
Monthly
The support team are unavailable between 09:00 and 10:00 on the last Wednesday of every month as shown in the table below.
Dates that don't fall on the last Wednesday of the month are denoted with an asterisk.
| 25 January 2023 | 22 February 2023 | 29 March 2023 |
| 26 April 2023 | 31 May 2023 | 28 June 2023 |
| 26 July 2023 | 30 August 2023 | 27 September 2023 |
| 25 October 2023 | 29 November 2023 | 20 December 2023* |
Weekly
Every Wednesday, except for the dates mentioned above, the support team are also unavailable between 9.00 - 9.15am.
Benefits for your employees
We want to help your business where we can. That's why we're offering Sage Employee Benefits for free to Sage customers for the first three months.
Africa
Asia
Australia
Canada
France
Ireland
Kenya
Nigeria
South Africa
Spain
United Arab Emirates
United States