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Sage 200 - Support contact details

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Summary

Find support contact details for Sage 200 below.

Resolution

Customers

If you're a customer, please contact your Sage Business Partner for support. If you use Sage 200 Standard or Education, and get direct support from Sage, click here.

Business partners

To create a new case, use Case Management to raise your query.

NOTE: Manufacturing, Sage CRM, Project Accounting and Business Intelligence can now only be raised via Case Management rather than by phone unless the issue is Critical, please see the business patner handbook for priority definitions.

Telephone support is also available between 9:00am and 5:00pm, Monday to Friday, excluding Public Holidays. To get support please call:

  • UK - 0191 479 5933
  • Ireland - 14 470 822


Menu options

Please choose the relevant option below when calling, ensuring you have your business partner account number and customer name to hand.

SoftwareOption (UK)
Sage 200 Standard1
Sage 200 Education1
Sage 200 Professional2
Sage 200 Extra Online2
All other modules2
Line closures
Monthly

The support team are unavailable between 09:00 and 10:00 on the last Wednesday of every month as shown in the table below.

Dates that don't fall on the last Wednesday of the month are denoted with an asterisk.

26 January 202223 February 202230 March 2022
27 April 202225 May 202229 June 2022
27 July 202231 August 202228 September 2022
26 October 202230 November 2022TBC*
Weekly

Every Wednesday, except for the dates mentioned above, the support team are also unavailable between 9.00 - 9.15am.


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