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Sage 200 - Sales Orders showing a reference beginning with a hash

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Summary

If you are missing a sales order from the Sales Order list or find that stock has been allocated to an order you can't see, it is possible that it is a hashed order. This generally happens when processing if the system has crashed and hasn’t been able to give the order a number which is the process it goes through when saving. You may see these hashed orders when other users are processing which is completely normal. Information on this issue in the Sage 200 software.

Resolution

This can in some cases be cleared by removing disconnected logins – Tools > User Login Status > Click Log Off on any users who are showing under disconnected logins.

If you still have the same problem, follow the steps below

  1. To view all the hashed Sales Orders in your database, navigate to Sales Orders > Enquiries > Sales Document Status.
  2. When the workspace has loaded, in the Document No column filter enter a hash (#) and the screen will refresh to show any orders in your program beginning with a hash.

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  3. If there are orders here with a future date make sure to check with any users in the system that they aren't currently raising a sales order.
  4. Take down any details you need to re-raise the order if necessary (you can view the item lines in the lower half of the window).
  5. Right click the order you wish to cancel, select Actions > Sales Orders > Amend Order Status > Cancel Order.

You can now re-raise the order or allocate the stock elsewhere.