Summary
Description
Sage Cover is our award-winning support contract. It's vital to have support on hand to stay up-to-date with legislation that can affect your finances, people and customers. You can choose the plan that's best for you and your business.
To get started with Sage cover, just call 0191 479 5955, select option 3 for Sales and training or leave your details and we'll call you back.
If you need support, please get in touch, and we'll be happy to help you.
To see the difference between the levels of cover available, please see our comparison table below.
Sage Cover Online Support
| Webchat | Chat online with our advisers in real-time by sending and receiving instant messages through your My Sage account. It's a quick and simple way to get answers to your questions. Webchat is available Monday to Friday, 9am to 5pm. |
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| Help Centre | An online knowledgebase that gives jargon-free answers to thousands of questions about Sage software, covering everything from getting started to more detailed advice on a range of business issues. |
| Online Health & Safety Advice | Expert online guidance to help you comply with the latest health and safety rules and regulations. Access lots of step-by-step guides, letters, templates, policies and forms online. |
| Technical Advice Newsletters | Monthly newsletter giving information and tips on using your software. |
| Business Community | Talk to like-minded Sage customers, share software tips and get business advice. |
| Latest Software | As a Sage Cover Online customer we'll send you a link to download the latest version of your software as soon as it's released. You can download and install immediately, making sure that your software is completely up-to-date. |
Sage Cover Extra Support
| Keeping you up to date | Sage Cover Extra includes all the benefits of Sage Cover plus the latest upgrades to your software as they become available and much more. |
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| Latest Software | As a Sage Cover Extra customer we'll send you the latest version of your software as soon as it's released. You can download & install immediately, making sure that your software is completely up-to-date. |
| Telephone support and Call Back | Speak to a Sage technician Monday to Friday, 8am to 6pm. In addition, the call back option provides you with an alternative to waiting in a queue. Leave a number to allow us to automatically call you back when a technician becomes available. |
| Remote Desktop Support | Now when you call us for support, our technicians can remotely access your PC and walk you through what needs to be done and answer your queries quickly and easily. |
| Webinars | Sage 50 Accounts and Sage 50 Payroll customers can browse pre-recorded webinars or ask questions during live sessions covering a range of topics chosen by customers, to learn more efficient ways of using the software. |
| Remote Data Access | Work from anywhere, any time and access real-time information by connecting Sage 50 Accounts to the cloud with Remote Data Access. |
| Connected Accountant | Seamlessly work with your accountant, real-time data can be accessed quickly and securely without disrupting you day-to-day business. |
| Sage 50 Accounts Tracker | Keep track of your business finances from your smartphone. Get the right information when you need it to make quick, confident business decisions. |
| Sage 50 report libraries | In addition to the many reports already available in your software, you can download reports created by our Business Insight team, based on common requests. |
Sage Cover Premium Support
*Available for customers with Sage 50 Payroll, People Package, Business Packages and Premium Package only
**Available for customers with 50 Accounts, Finance Package, Business Package and Premium Package only
Africa
Asia
Australia
Canada
France
Ireland
Kenya
Nigeria
Portugal
South Africa
Spain
United Arab Emirates
United States