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Sage Cover Support

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Summary

Sage Cover is our award-winning support contract. It's vital to have support on hand to stay up-to-date with legislation that can affect your finances, people and customers. You can choose the plan that's best for you and your business.

Description

Sage Cover is our award-winning support contract. It's vital to have support on hand to stay up-to-date with legislation that can affect your finances, people and customers. You can choose the plan that's best for you and your business.

To get started with Sage cover, just call 0191 479 5955, select option 3 for Sales and training or leave your details and we'll call you back.

If you need support, please get in touch, and we'll be happy to help you.

To see the difference between the levels of cover available, please see our comparison table below.

Resolution

Sage Cover Online Support


WebchatChat online with our advisers in real-time by sending and receiving instant messages through your My Sage account. It's a quick and simple way to get answers to your questions. Webchat is available Monday to Friday, 9am to 5pm.
Ask Sage - FAQ DatabaseOnline FAQ database that gives jargon-free answers to thousands of questions about Sage software, covering everything from getting started to more detailed advice on a range of business issues.
Online Health & Safety AdviceExpert online guidance to help you comply with the latest health and safety rules and regulations. Access lots of step-by-step guides, letters, templates, policies and forms online.
Technical Advice NewslettersMonthly newsletter giving information and tips on using your software.
Business CommunityTalk to like-minded Sage customers, share software tips and get business advice.
Latest SoftwareAs a Sage Cover Online customer we'll send you a link to download the latest version of your software as soon as it's released. You can download and install immediately, making sure that your software is completely up-to-date.
Sage Cover Extra Support

Keeping you up to dateSage Cover Extra includes all the benefits of Sage Cover plus the latest upgrades to your software as they become available and much more.
Latest SoftwareAs a Sage Cover Extra customer we'll send you the latest version of your software as soon as it's released. You can download & install immediately, making sure that your software is completely up-to-date.
Telephone support and Call BackSpeak to a Sage technician Monday to Friday, 8am to 6pm. In addition, the call back option provides you with an alternative to waiting in a queue. Leave a number to allow us to automatically call you back when a technician becomes available.
Remote Desktop SupportNow when you call us for support, our technicians can remotely access your PC and walk you through what needs to be done and answer your queries quickly and easily.
WebinarsSage 50 Accounts and Sage 50 Payroll customers can browse pre-recorded webinars or ask questions during live sessions covering a range of topics chosen by customers, to learn more efficient ways of using the software.
Sage DriveWork from anywhere, any time and access real-time information by connecting Sage 50 Accounts to the cloud with Sage Drive.
Connected AccountantSeamlessly work with your accountant, real-time data can be accessed quickly and securely without disrupting you day-to-day business.
Sage 50 Accounts TrackerKeep track of your business finances from your smartphone. Get the right information when you need it to make quick, confident business decisions.
Sage 50 report librariesIn addition to the many reports already available in your software, you can download reports created by our Business Insight team, based on common requests.


Sage Cover Premium Support

The very best for your businessSage Cover Premium is our highest level of support and gives you all the benefits of Sage Cover Extra plus several benefits only available to our premium customers
Extended opening hoursExtended opening hours for Sage Cover Premium customers so it's easier to speak to Sage Technical Support.
Annual health checkYou can book a slot with our technical support team to review your Sage software and ensure it and your data are optimised for performance and give you bespoke advice on how to get the most from your Sage software and services
HR Premium Support*Our advice service helps you make sense of employment law and what it means to your business. You'll get the reassurance that comes from knowing you can call an expert to get practical and confidential advice. Our experts are all human resource and employee law professionals. You'll also be able to use online case notes for any HR issues you have and you'll receive indemnity of £20,000
Additional Sage 50 Sage Drive and Sales App users**As a Sage Cover Premium customer you receive five inclusive Sage Drive users and five inclusive 50 Accounts Sales App users
Latest SoftwareAs a Sage Cover Premium customer we'll send you the latest version of your software as soon as it's released. You can download & install immediately, making sure that your software is completely up-to-date.
Sage 50 report librariesIn addition to the many reports already available in your software, you can download reports created by our Business Insight team, based on common requests.


*Available for customers with Sage 50 Payroll, People Package, Business Packages and Premium Package only
**Available for customers with 50 Accounts, Finance Package, Business Package and Premium Package only