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Why is my first subscription invoice more than expected?

Created on  | Last modified on 

Summary

This article explains the reason why your first invoice from Sage may be more than your monthly subscription.

Description

You may find that your first subscription invoice from Sage may be more than your expected monthly subscription rate.

Don't worry, this can happen on your first invoice, but any subsequent invoices will be for your monthly subscription rate you're expecting.

Why is my first subscription invoice more?

This is because if your subscription starts mid-month, your first invoice includes the charge for the first full month, plus the previous partial month from when you started your subscription.

EXAMPLE: Your purchase date is 20 April. Your first invoice of 1 May includes the monthly subscription cost for May plus the pro-rata cost for 20 April to 30 April. This amount is taken on 16 May. Your invoice on 1 June, and all subsequent invoices are for the normal monthly subscription cost.

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Watch a video

We've a great video below that should explain everything about your first invoice, but if not please get in touch with us!  Contact us now >


Further support

If you have a query about a recent invoice, unfortunately we can't resolve your specific invoice on this guide, however our support team will be happy to help.  Contact us now >

If you're just looking for help on how to pay your invoices or need some help with your Sage account, why not check out out Account Management Centre.  Visit now >