Check Data warning - 'Sales/purchase aged balance disagrees with control account'

When you check your data, you can see the following warning: 'Sales/purchase aged balance disagrees with control account'.

Double-clicking the warning shows the amount it disagrees by. 

We recommend you fix this warning before continuing to process.

NOTE: If there are also errors in the check data, you must resolve these first. For further information, visit sage.co.uk/mydata

Journals posted to the debtors or creditors control account can cause these warnings.

Before you start

The default nominal codes for the control accounts are 1100 and 2100.

Check your control account nominal codes:

• Go to Settings then Control Accounts

Check for journals

Posting a journal to the debtors or creditors control account changes the nominal code balance. This doesn't affect the customer or supplier balances and aged reports, causing the discrepancy.  Only post journals to these control accounts when entering and reversing opening balances.

1. Go to Nominal codes then Reports.
2. Select Day books.
3. Double-click Day Books: Nominal Ledger.
4. In Transaction Date leave the default date, Between (inclusive), 01/01/1980 and 31/12/2050.
5. In Nominal Code drop-down, select Is and enter the debtors or creditors debtors control account.
6. Select OK.
7. Check the Totals at the bottom of the Debit and Credit columns.

If the values match, journals aren't the cause. If they differ, subtract one from the other for the difference.

If there's a difference

Determine if the journals are correct.

• If correct, no action is needed. A difference will always exist between the aged debtors or creditors and the control account
• If incorrect, reverse the journal and post another to move the discrepancy to a different nominal account. For example, the mispostings account

If you're unsure if the journals are correct, consult your accountant.

If there's no difference

Journals posted to the control accounts aren't causing the warning. Check for link removed transactions.

A link removed transaction is paid by another transaction that no longer exists in the data. When you view the transaction allocation, the software shows Link Removed instead of the transaction details.