Skip to content
logo Knowledgebase

Find your Sage serial number, activation key and account number

Created on  | Last modified on 


This guide explains how to find your serial number, activation key and account number in My Sage.


When you purchase Sage software, your serial number and activation key are included in your confirmation email.

You need them and sometimes your account number, to register your software or activate additional modules.

Don't worry if you don't have these details to hand, if you've registered your software, you can easily find them online in My Sage.

NOTE: If you use Sage 50 Accounts or Sage 50 Payroll, you can retrieve your Serial Number and Key using your Account number and this tool >


Use our interactive tool to automatically retrieve your details

You can use the tool on the link below to retrieve your serial number and activation key if you know your Sage Account Number. 

Open the tool

 TIP: If you don't know your account number, you can find your details through your MySage online account instead.  

Obtain your details manually from MySage

  1. Visit and click Sign in.
  2. Enter your Sage account Email and Password then click Log in.
    If you're linked to more than one account, click Select on the relevant company.
  3. Click Software, then click Active products.
  4. Click the serial number for the relevant product or package.
    The activation key, as well as any relevant licence details appear.
  5. Make a note of your Serial number, Activation key and Account number.



Having a problem?

If you're having any issues using your serial number and activation key, check out our troubleshooting guide for when the serial number and activation key are not accepted.