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Sage 200 Extra Online - Frequently Asked Technical Support Questions and common errors

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Summary

A list of common technical queries in relation to Sage 200 Extra Online.

Description

NOTE: This article covers the more common technical support queries and error messages that have arisen for Sage 200 Extra Online. A separate article covering Sage 200 Extra Online usability can be found here.

Resolution

'A Linq Data Model named 'Sage 200 Accounts' could not be found....'
This message can be caused by a problem with the assembly cache within the file contained in the local user's profile settings. To resolve this, carry out the following steps:

  1. Close any open instances of Sage 200 System Administrator and the client.
  2. Browse to the following location - C:\Users\username\AppData\Local\Sage. Rename the Sage200 folder to 'OldSage'.
  3. Log in to System Administrator and wait until all necessary components are loaded and installed.
  4. You should now be able to log in to the Sage 200 Extra Client.


If this doesn't resolve the problem, you will need to suspend and resume the site which 'hard resets' the server. To do this, ensure all users are logged out of the application, login in to Sage Provisioning Portal then browse to the site. Within the Operations section, click Suspend.

Once suspended, refresh the page and click Resume. The site will show a status of resuming. This process usually takes about 15-30 minutes to complete. Once the status of the site shows as Ready, users can log back in to Sage 200 Extra Online.

'Application cannot be started. Contact the application vendor.'when selecting the System Administrator link.
This error can appear either because the link has been run twice or a previous installation of the System Administrator is already present or has not uninstalled correctly.
  • When you uninstall the System Administrator, Sage 200 Extra Online must be closed. If it is still open, it will not uninstall correctly. If you have previously attempted to uninstall the System Administrator in these circumstances, you will need to manually remove the following folder: C:\Users\username\AppData\Local\Apps\2.0\encryptedname\encryptedname\saal... - deleting this folder will then allow you to reinstall the System Administrator.
  • Ensure you are not running another copy of the installer.

Where are the E-banking components in Sage 200 Extra Online?
Yes. From the Tools menu at the top-right, go to Installers, click 'Install E-banking components' and follow the on screen instructions.

Is nominal link available within Sage 200 Extra Online?
Yes. If you are using Sage Payroll and you want to use automated postings from Sage 50 Payroll to the Sage 200 Nominal Ledger, install the Nominal Link components. From the Tools menu at the top-right, go to Installers and click Install Nominal Link components and follow the on screen instructions.

Do I need administrator rights to install the application?
No. Whilst Sage 200 Administration and the Sage 200 App are windows based applications that are installed locally on your client PCs, administration rights are not required to install them.

How do I know if my internet connection is sufficient for Sage 200 Extra Online?
You can test your connection using the Sage line test via this link. To ensure accurate results, you must a client machine connected to the same internet connection that you intend to use to run Sage 200 Extra Online. For further details of how to run the test and how to analyse the results, please refer to page 9 of the Deployment and Installation Guide.
Is Terminal Server a supported platform?
Sage 200 Extra Online is not supported on Terminal Server. As the program is a 'click-once application', each time it is run, the deployment would think each session is a new installation and so would attempt to download again each time it is run.