ERROR: 'If start date is completed, at least one of a starting...'

To check which employees are causing this error, look for a blank Last FPS Date on your employee list. Only employees who you haven't included on a full payment submission (FPS) yet can cause this error.

Once you've found the employee or employees causing the issue, follow the sections below. Check if you've resolved the issue after you complete the steps under each heading.

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No starter declaration

To resolve this, you need to make sure all employees with a P45 or P46 have a starter declaration selected:

 NOTE: Before following the steps below, you need to rollback the employees affecting your payroll. 

1. Select the relevant employees, click Employee, click Employee Record, then click Starter Form.
2. If the form shown is P45 or P46, click Next.
3. If the Starting Declaration drop-down is empty, choose the relevant statement, click Next, then click Finish.
4. Click Save, then click Next.
   Repeat these steps for each employee without a Last FPS Date then retry the FPS.

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FPS Starter check box selected manually

To resolve this, you need to make sure all employees with a P45 have a starter declaration selected:

1. Back up your data.
2. On the Employee List, select the required employee.
3. Click Tasks then click Rollback.
4. Click Next then click Next.
5. Select the earliest pay period that you want to remove.
6. Click Next then click Finish.
7. If a message asks whether you want to clear year to date values, select No.
8. Click OK.
9. Select the relevant employees, click Employee, click Employee Record, then click Starter Form.
10. If the form shown is P45, click Next.
11. Re- Update the employee with the correct values.

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Employee rolled back and FPS Starter check box selected automatically

This doesn't apply to new starters. It's only for employees you employed in a previous tax year, then all pay periods rolled back for them in the current tax year

1. Select the relevant employees.
2. Roll back the employees to the start of the tax year and
3. When prompted whether you want to clear the year to date values, select No. 
   

   Before reprocessing, check the tax codes are correct for any employees you roll back.

4. For each relevant employee, click Employee, then click Employee Record.
5. Click Employment, clear the FPS Starter check box, click Save then click Close.
6. Reprocess the employees.
7. Resubmit the FPS.

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Delete the employee

Because you haven't included the employee on an FPS yet, you can delete the employee and re-add them. This removes the details that were causing the error.

 NOTE: If you added the employee to your software by importing their data, set them up manually this time. 

1. Check that you have a backup of your data.
2. Rollback any payments for the problem employee record.
3. Delete the employee.
4. Select Employee then Employee Wizard and add the employee.
5. Set the process date and reprocess their payments.
6. Try the FPS again as normal.

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