Check your antivirus software to avoid conflicts with Sage 50 Payroll

Automatic updates and downloads

To ensure that the automatic update downloads and installs successfully, exclude the below file from your antivirus software's scanning routine.

• payrollsetup.exe

NOTE: We can't support you with modifying your antivirus software. If you need help with this, refer to your local IT support.

Antivirus quarantines Sage files

If your antivirus quarantines a Sage file when you download or install Sage software, allow or add the file to your exception list. You can find further details for the following antivirus software:

• AVG detection message when installing Sage 50 Payroll
• Avast antivirus quarantines Sage 50 Payroll files

Files and folders used by Sage 50 Payroll

To help improve performance, you can identify the files and folders that Sage 50 Payroll uses and exclude them from your antivirus scanning routine.

First, check and the following:

1. Open Sage 50 Payroll.
2. Click Help then click About.
3. Make a note of your program directory and data directory.

Sage 50 Payroll uses the following files and folders:

• Your program directory
• Your data directory
• C:\Program Data\Sage\Payroll
• C:\Program Data\Sage\SBD Software Updates
• C:\Program Data\Sage\Payroll\Payroll.ini or C:\Windows\Payroll.ini
• C:\Program Files\Common Files\Sage Report Designer 2007 or C:\Program Files (x86)\Common Files\Sage Report Designer 2007
• C:\Program Files\Common Files\Sage Report Designer or C:\Program Files (x86)\Common Files\Sage Report Designer
• C:\Program Files\Common Files\Sage Shared
• C:\Program Files (x86)\Common Files\Sage SBD or C:\Program Files\Common Files\Sage SBD
• C:\Program Files (x86)\Common Files\Sage\Central\AutoUpdateClient\AutoUpdateClient.exe or C:\Program Files\Common Files\Sage\Central\AutoUpdateClient\AutoUpdateClient.exe

Depending on your version of Sage 50 Payroll, some of the folders won't exist.

NOTE: We can't support you with modifying your antivirus software. If you need help with this, refer to your local IT support.