The Health Check option

The Accounts Office Reference entered is not in the correct format. The reference must contain 13 characters.

This is the total number of characters comprising tax office = 3, letters = 2, reference = 8

You can find the reference on the front of your HMRC payslip booklet. If you need further help, please contact HMRC. To enter the reference, click Company, then Settings, then the HMRC Payments tab.

Some of the e-submission settings information has not been entered correctly.

If the mandatory details in your e-Submission Settings have not been entered, this will prevent you from electronically submitting HMRC forms. If you are a member of HMRC's RTI pilot this will also prevent your Payroll software from becoming RTI enabled.

To correct this issue, click e-Submissions, then e-Submission Settings. Ensure that the following details are correct:

• Your Tax District and Employer Reference
• Your HMRC username and password
• All the relevant and mandatory Contact details

This user does not have the access rights required to view all employee records.

This user cannot view all employee records, preventing them from submitting data to HMRC. This may be because they have not been set up to view all pay frequencies or their employee record access level is insufficient.

To check their access rights, ensure the person accessing the software can amend their settings and click Tasks, then Security, then Access Rights. From the list of users, select the person whose details you want to change and update the information in the Employee Record Access section. When you’ve finished, click Save.

This user does not have access rights to areas of the software required for processing your Payroll Year End.

This user does not have access to at least one of these options in the software:

• Pre-update reports
• Post-update reports
• Payroll Year End wizard

This may prevent them from submitting year end forms to HMRC. To check their access rights, click Tasks, then Security, then Access Rights. From the list of users, select the person whose details you want to change. You can use the access list to update the relevant areas, then when you've finished, click Save.

This employee has pay periods that have not been updated. Check their P11 reports to ensure all periods they were paid have been updated.

If you started using Sage 50 Payroll part-way through the tax year and have manually entered year to date (YTD) values for employees, this is normal. You should check the P11s to ensure their YTD values are correct and you've updated all relevant pay periods since you started to use Sage 50 Payroll.

The year to date values for this employee are different to their total values in your software. This suggests that manual adjustments have been made to their year to date values.

TIP: If you started using Sage 50 Payroll part-way through the tax year and manually entered YTD values, this is normal. You should check the employees' P11s to ensure the YTD values you entered are correct.

This employee has year to date values but no pay periods have been updated in your software.

This warning can appear if you start using Sage 50 Payroll part-way through the tax year and manually enter YTD values but haven't yet updated any periods. You can also receive this warning if you set up an employee and enter YTD values. However, it's fine to ignore the warning in this scenario.