Software lifecycle policy
Summary
Description
Lifecycle policy
We adopt a policy to formalise our procedure of withdrawing support for software versions that are behind the latest release.
What does this mean for me?
This doesn't mean that your software stops working. You can still continue to use it, but we'll withdraw support, updates and upgrades in a phased approach.
We'll notify you of the support end date and share available upgrade options.
Why do we do this?
It's standard industry practice for technology companies to withdraw support for older versions of software. Every year we invest in research and development to improve our software and services. We do this in line with regular customer feedback and to consider new technology and changes in legislation.
Using the latest software helps us support you better and keeps your business in the future. By focusing on future improvements, we can help you stay ahead.
We’re here to make sure you get the best support possible. Our goal is to connect you with technical experts who know the software inside out, so you get answers fast.
Sage 50 Accounts
TIP: We offer support for Sage 50 Accounts v26.3 and above, where an active subscription and Sage Cover are in place.
For the best experience with features like Remote Data Access, Bank Feeds and Invoice Payments, use the latest Sage 50 Accounts version. It helps everything run smoothly and keeps you up to date.
At times technical updates mean these become unavailable on older versions of the software.
You can find further information at https://www.sage.com/en-gb/legal/terms-and-conditions/product-and-service-terms-and-conditions/
- The Sage Drive service is no longer available in Sage 50 Accounts v26 and below. Instead, use Remote Data Access in Sage 50 Accounts v27 and above.
TIP: For more information about the lifecycle policy and discuss what's available to help you upgrade, leave your details and we'll be in touch.
Sage 50 Payroll
NOTE: All versions of Sage 50 Payroll below v25 have already completed their lifecycle and no longer qualify for support.
TIP: For more information about the lifecycle policy and discuss what's available to help you upgrade, leave your details and we'll be in touch.
Other software
Information about Sage 50 Accounts Mobile and Sage 50 Accounts Pulse
We retired Sage 50 Mobile and Sage 50 Pulse from our product range in 2014. All support ended on 1 February 2015.
Starting in August 2014, we stopped allowing installs on new devices, and by February 2015, the app no longer worked.
Your app won't work with any new versions of Sage 50 Accounts available from August 2014.
We support all versions of Sage 50 HR.
Since August 2014, you haven’t been able to install the app on new devices, and it stopped working with your version after February 2015.
Sage Personnel v6.1 hasn't been available for sale since July 2007.
From May 2012, we're no longer offering the free Sage Invoicing download and the website www.sageinvoicing.co.uk is now www.sageone.com.
As of the 30 September 2021 we’ll no longer be actively supporting this product.
For more information, refer to our questions and answers article.
As of 30 September 2021 we’ll no longer be actively supporting this product.
For more information, refer to our questions and answers article.
We no longer offer Sage Start-Up.
We no longer offer Sage Planning for Business.
| What's changing | When | This means |
|---|---|---|
| No new or upgrade sales | 1 January 2013 | You can't buy this software after this date. |
| No new Sage Cover contracts available | 31 December 2013 | You can't buy a new Sage Cover contract after this date. |
| You can no longer renew Sage Cover for this version of the software. | 31 December 2013 | When your Sage Cover contract comes to an end, you can't renew your contract after this date. |
| Sage Cover support is withdrawn | 31 December 2014 | No technical support is available after this date. Guides for Winforecast are available for 12 months after this date. |
Upgrading your licence
Need a little more room? To add extra companies, users, employees, or more to your software licence, leave your details and we'll be in touch.
Solution Properties
- Solution ID
- 200427112228593
- Last Modified Date
- Thu Oct 16 12:50:47 UTC 2025
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- 0