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Software lifecycle policy

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Summary

We adopt a policy to formalise our procedure of withdrawing support for software versions that are behind the latest release. This article explains our life cycle policy, when support ends for your software and what this means for you.

Description

Lifecycle policy

What does this mean for me?

This doesn't mean that your software will stop working. You can still continue to use it, but we'll withdraw support, updates and upgrades in a phased approach.

When we announce the withdrawal of support, if your version of the software is affected we'll contact you to advise you of the date on which support will cease, along with details of upgrade offers available to you.

Why do we do this?

It's standard industry practice for technology companies to withdraw support for older versions of software. Every year we invest in research and development to improve our software and services. We do this in line with regular customer feedback and to take into account new technology and changes in legislation. We believe that using the latest software is the best way for us to help you run your business effectively and by concentrating our resources on looking forward, we can help your business move forward too.

We also want to ensure that we continue to offer the best level of support for our software that we can. We want you to be able to reach technical experts with the right level of knowledge to answer your questions quickly.

 TIP: For more information about this software lifecycle policy and to discuss what options are available to help you upgrade your software to a supported version, you can contact our sales team on 0191 479 5955, option 3 (UK), or 014 470 806 (ROI). Or, if you'd like us to call you back, leave your details and we'll be in touch.


Sage Accounts

We recommend always using the latest version to ensure you get the best experience of the 'Connected Services' elements of Sage 50cloud Accounts, such as but not limited to Remote Data Access, Bank Feeds and Invoice Payments.  There may be times where technical updates need to be made which will mean these become unavailable on older versions of the software.  You can find further information at https://www.sage.com/en-gb/legal/terms-and-conditions/product-and-service-terms-and-conditions/

  • The Sage Drive service is no longer available in Sage 50 Accounts v26 and below. Instead you should use Remote Data Access in Sage 50cloud Accounts v27 and above.
  • In Sage 50 Accounts v24.1 and below, Microsoft 365 integration, Bank Feeds, and Invoice Payments are no longer available.

Sage 50 Accounts v24 to v26.2 - UK and Ireland

 

 NOTE: Sage 50 and Instant Accounts 2012 (v18) and below, and Sage 50 Accounts Hosted, have already completed the lifecycle and no longer qualify for support.


Sage 50 Payroll

 NOTE: All versions of Sage 50cloud Payroll below v25 have already completed the lifecycle and no longer qualify for support.


Other software

 

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