Unable to create a new employee record in Sage 50 Payroll

Summary

Reasons why you're unable to create a new employee record in Sage 50 Payroll.

Description

When you attempt to create a new employee record, you may be unable to do so, or this message appears:

'You have reached the limit for the number of employees permitted by your current licence. No more employees can be added to this company.'

This can be due to:

Limited access rights of the user logged into the software
An incorrect activation key in the software
You've added the maximum number of employees available in your company

Let's take a look.

Resolution

NOTE: If you're trying to create a new employee based on an existing record, confirm that only one employee record is highlighted. If you're unable to select Re-employ an employee, also confirm the highlighted employee is marked as a leaver.

Access rights

To give the required access rights to your user/s:

Log into Sage 50 Payroll as Manager.
Click Tasks, then click Security.
Click Access Rights, then select the user.
From the Access List, select the following >
- Employee Record
- Employee Wizard
- Quick Employee
- Personnel Record
Click Save.

If you're still unable to create an employee record, follow the steps below.

Employee limit reached

This may be due to an incorrect activation key for your software, or you've reached the maximum number of employees allowed.

Check your activation key

To check the last generated activation key for your software, use our handy find my serial number and activation key tool.

Increase the number of employees

If you need to increase the number of permitted employee records, leave your details and we'll call you back.

Check your licence information

To check your licence information in your software, open Help then About. Under the Licence Information heading, check the following details >

Serial number	This is your unique serial number.
Activation Key	This is the activation key currently being used for the software. If this is incorrect, please refer to the section Enter a new activation key.
Variant	This is the variant of Sage 50 Payroll or Sage 50 Payroll Professional that you're currently using.
Users	This is the number of permitted users who can access the software from their own computer.
Licenced version number	This is the version of Sage 50 Payroll that you are currently using.
Max companies allowed	This is the maximum number of companies allowed.
Max employees allowed	This is the maximum number of employees allowed in each company.
Payroll is compliant for	This is the relevant tax year.

If the serial number and activation key are correct and you want to increase your number of companies or employees, you need to upgrade your employee licence. Leave your details and we'll call you back.

Check your number of employees

To check your number of employees in your software, open Help then About. Under the Data Information heading, check the following details >

Number of Actual Companies	The number of companies you've created.
Current employees	The number of current employees.
Historical leavers	This is the number of employees who've been marked as leavers in previous tax years. The number of historical leavers depends on how many years you have opted to store historical data. This appears further down on the Data Information section. To amend the number of years you store historical data, open Company, click Settings and amend the value in Store Historical Data (Years).
Current year leavers	The number of employees who've been marked as leavers in the current tax year
On hold	The number of employees who've been marked on hold.
On holiday	The number of employees who've been advanced holiday pay and cannot be processed on the current process date.
Directors	The number of employees who've been marked as directors.
Available Employees	The number of employee records you can create. This calculates as follows: Max employees allowed - (Current employees + Current year leavers)

Enter a new activation key

Click Tools, then click Upgrade Program.
In the New Key box, enter the activation key, then click Update.
Click OK, then click OK.

Upgrading your licence

Need a little more room? To add extra companies, users, employees or more to your software licence, leave your details and we'll be in touch.

Leave your details

Unable to create a new employee record in Sage 50 Payroll

Summary

Description

Resolution

Access rights

Employee limit reached

Check your activation key

Increase the number of employees

Check your licence information

Check your number of employees

Enter a new activation key

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