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Known issue: Invoice not updated to ledger when net value discount is applied

Created on  | Last modified on 

Summary

We've resolved this issue In Sage 50 Accounts. If you add a Net Value Discount exceeding the value of an item line, the invoice doesn’t update to ledgers.

Description

This issue occurs in v30.0 and above of Sage 50 Accounts. If you add a Net value discount with a higher value to any of the invoice item lines, the invoice won’t update to ledgers. 

Resolution

NOTE:

We've resolved this issue in v30.1 and above of Sage 50 Accounts. If you aren't using the latest version, upgrade now.

If you're unable to upgrade, follow the workaround below. 

Workaround

The workaround for this problem is to apply the discount to each individual item line rather than the total invoice. 

  1. Open the affected invoice. 
  2. Double-click an item line. 
  3. In the 'Edit Item Line' window, select the Disc. GBP £ field. This field displays in your base currency.
  4. Enter the discount value and press OK. 
  5. Repeat for each line of the invoice. 
  6. Press Save. 
  7. Update the invoice to the ledger.