Skip to content
logo Knowledgebase

Allow pop-ups in your browser

Created on  | Last modified on 

Summary

Allow pop-ups in your web browser so Pendo messages display correctly in Sage Sole Trader. This ensures you see important guidance, updates, and in-product help.

Description

Sage Sole Trader uses Pendo to show in-product messages, such as guidance, feature updates, and tips. If your browser blocks pop-ups, you can miss these messages.

Allow pop-ups for Sage Sole Trader to ensure you can view all in-product guidance and complete tasks without interruption.

Resolution

Allow pop-ups in Google Chrome

  1. Open Sage Sole Trader in Google Chrome.
  2. Select the padlock icon in the address bar.
  3. Select Site settings.
  4. Find Pop-ups and redirects.
  5. Select Allow.
  6. Refresh the page.

Allow pop-ups in Microsoft Edge

  1. Open Sage Sole Trader in Microsoft Edge.
  2. Select the padlock icon in the address bar.
  3. Select Permissions for this site.
  4. Find Pop-ups and redirects.
  5. Select Allow.
  6. Refresh the page.

Allow pop-ups in Safari (Mac)

  1. Open Safari.
  2. Go to Safari, then Settings.
  3. Select the Websites tab.
  4. Select Pop-up Windows.
  5. Find Sage Sole Trader in the list.
  6. Select Allow from the dropdown.

Allow pop-ups in Mozilla Firefox

  1. Open Firefox.
  2. Select the menu icon, then Settings.
  3. Select Privacy & Security.
  4. Scroll to Permissions.
  5. Next to Block pop-up windows, select Exceptions.
  6. Enter the Sage Sole Trader website address.
  7. Select Allow, then Save Changes.