Pop-ups blocked when printing

Summary

Steps to take to make sure that pop-ups aren’t blocked by your internet browser in your Sage product.

Description

If you print reports you need to make sure that pop-ups aren’t blocked by your internet browser. This can apply to all reports including your invoices, credit notes, quotes.

Resolution

If you prefer to keep your pop-up blocker turned on for added security, you can leave it on but configure it to allow pop-ups from Sage.

If you’re using any other internet browser, please refer to your browser help system.

Microsoft Edge

In the menu bar, select the ellipsis (three dots) icon, then select Settings.
Select Cookies and site permissions, then select the Pop-ups and redirects tab.
Toggle the setting to Allow (turn it on).
To allow pop-ups just for a specific site, click Add next to Allow and enter the site address https://accounts-extra.sageone.com.

The next time you try to print a report, Edge will open it in a new tab so you can print as normal.

Google Chrome

In the menu bar, select the ellipsis (three dots) icon, then select Settings.
Select Security and Privacy, then select Site settings.
Under Content, select Pop-ups and redirects.
Under Allowed to send pop-ups and use redirects, select Add then type https://accounts-extra.sageone.com.
Select Add.

The next time you try to print a report, Chrome will open it in a new tab so you can print as normal.

Mozilla Firefox

In the menu bar, select the ellipsis (three dots) icon, then select Settings.
Select Privacy & Security, then select the Exceptions button next to Block pop-up windows.
TIP: If Exceptions isn’t available, pop-ups are already enabled from all websites.
In the Address of website box, type in https://accounts-extra.sageone.com.
Select Allow, then select Save Changes.

The next time you try to print a report, Firefox will open it in a new tab so you can print as normal.

Safari

On the menu bar, select Safari.
Select Preferences, then select the Websites tab.
Under General, select Pop-up windows.
Locate https://accounts-extra.sageone.com in the list of websites, then select Allow.

The next time you try to print a report, Safari will open it in a new tab so you can print as normal.

Solution Properties

Solution ID: 222001000101008
Last Modified Date: Mon Aug 18 13:24:34 UTC 2025
Views: 0