ERROR: 'The SMTP server requires a secure connection or the client was'
Description

When you try to send emails from your software using Outlook, you can see the error:

'Unable to send all emails. Error with the address. Unknown Error. Check Windows event Log for more details.'

When you check your Windows Event Log, you'll see:

'System.Net.Mail.SmtpException: The SMTP server requires a secure connection or the client was not authenticated. The server response was 5.7.0 Authentication Required. learn more at ...'

An error message in the Windows event viewer referring to the SMTP server.

NOTE:

If you see a different error, use our event log errors when sending emails with Microsoft Outlook or SMTP article.

Cause
Resolution

Incorrect webmail settings cause this error.

For help with correcting your settings, follow our use webmail (SMTP) to email documents article.

Steps to duplicate
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