How to check the status Overall submission status - Select Payments form the menu bar.
You’ll see a list of each pay run processed and the Salary payments status. Individual employee status - Select Payments from the menu bar.
- On the required pay run, select View details.
Status history - Select Payments from the menu bar.
- On the required pay run, select View details.
- Select the Status history heading.
Status types Payment not authorised You're yet to submit your instructions to the bank. Payment authorised You've authorised the payment which is now complete or scheduled. Paid You've manually marked the payment as paid. Payment failed There has been an issue with the bank processing your request. Where applicable, the authorisation process displays the reason for the failure. Payment cancelled After a payment has failed, you select Cancel payment rather than Try again. In progress The payment flow has started, but you still need to complete the remaining windows. Attention required Partial success / failure. Address the affected employees and complete the failed payment. |