This communication was sent 1 April 2026.

Sage 200 and Sage CRM

We’re making a small change to how we record some Sage 200 Support cases for partner‑raised customer and technical queries.

What’s changing

From 1 April 2026, we may add the #Feedback or #Thanks tags to relevant cases to show how we handled them and to add context.

What you need to do

You don’t need to do anything.

What this means for you

These tags are informational only. They don’t affect case priority, resolution, or support entitlement.

Further detail on how we’ll apply these tags is available in this guide.

Help and support

If you have questions about this, contact us at [email protected].

Kind regards,
Sage Customer Support