Solution Properties
Solution ID:
260330134732297
Last Modified Date:
Tue Mar 31 10:34:41 UTC 2026
Taxonomy Path:
Case category//I have a problem with...//banking/reconciliation
Author:
[email protected]
What to do after a temporary bank feeds service disruption
Description
If your bank feeds service is disrupted, you can re‑enter your login details to reauthorise it. This usually happens when your bank updates Open Banking.
Cause
Resolution

Log in to Bank feeds

  1. Open Sage 50 Accounts and go to Bank feeds.
  2. Choose the bank account, which you use for Sage bank feeds. 

You'll then see the message 'Re-authorization required. You need to enter your online banking information to retrieve banking transactions.'

'Re-authorization required' message.

  1. Press OK on this message.

The software opens your bank's software window. 

  1. When prompted to re-authenticate, enter your bank login details.

You'll then see the 'Success! Re-authorization may cause a delay in retrieving new transactions. Any available transactions will download now. Try again later to retrieve more transactions' message.

'Success!' message.

  1. Press OK on the message.
  2. You can now download your Bank feed transactions.
Steps to duplicate
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