If you get an error when you submit your pension contributions to Nest Pensions, use the steps below to help fix the issue. 

Things to consider:

• The terminology used is Nest terminology, not Sages
• Nest generates the errors at the time of the transmission
• Where possible, we list detailed steps to explain the cause of each error, and how to resolve them
• Depending on the nature of the error, we can advise you to contact Sage support directly
• For further information on the terms used, read Nest pension submission glossary

Before you start

We recommend having your Nest login details to hand.

 NOTE: When comparing details between payroll and Nest Pensions, they must be identical. This includes capital letters, lower case letters, special characters, leading or trailing spaces. 

To find the full error message:

1. Select Summary from the menu bar.

2. From the Auto Enrolment/Pensions section, select View Submission Errors.

The error

This error means we were unable to contact Nest.

Use the steps below to refresh and resubmit your data:

1. Select Pay Runs from the menu bar.
2. Then select the pay run you’re trying to submit.
3. Select Edit Pay Run and Edit Pay.
4. Acknowledge the impact of editing and select Confirm.
5. For each employee assigned to the pension, select Manage Enrolment.
6. Select Change Pension Scheme.
7. Change the Pension Scheme, Pension Plan and Payment source from Default.
8. Change to the correct Pension Scheme, Plan and Payment source for the employee.
9. Select Save.

You can now resubmit the pension details to Nest.

1. Select Summary from the menu bar.
2. Under Auto Enrolment/Pensions, select View Submission Details/Errors.
3. Select Submit online.

If you receive the same error message, contact our support team.