If you get an error when you submit your pension contributions to Nest Pensions, use the steps below to help fix the issue. 

Things to consider:

• The terminology used is Nest terminology, not Sages
• Nest generates the errors at the time of the transmission
• Where possible, we list detailed steps to explain the cause of each error, and how to resolve them
• Depending on the nature of the error, we can advise you to contact Sage support directly
• For further information on the terms used, read Nest pension submission glossary

Before you start

We recommend having your Nest login details to hand.

 NOTE: When comparing details between payroll and Nest Pensions, they must be identical. This includes capital letters, lower case letters, special characters, leading or trailing spaces. 

To find the full error message:

1. Select Summary from the menu bar.

2. From the Auto Enrolment/Pensions section, select View Submission Errors.

The error

The pension groups for your employee in Sage Payroll don't match the groups set up with Nest.

Use the steps below to check the group details on both systems are identical. Check the details are correct for the employees in this pay run, then resubmit the data to Nest.

To check and amend the group names in Sage Payroll:

1. Select Pensions from the menu bar.
2. Then select Edit pension.
3. To make a change select View/Edit.

To check this in Nest:

1. Log in to the Nest portal and select Manage Groups.
2. Amend the groups if needed.
3. Select Manage Payment Sources.
4. For each employee assigned to the pension, select Manage Enrolment and Change Pension Scheme.
5. Check the Pension Scheme, Pension Plan and Payment source are correct.
6. Select Save.

Once done for all employees, resubmit the pension contribution data to Nest:

1. In Sage Payroll select Summary from the menu bar.
2. Under Auto Enrolment/Pensions, select View Submission Details/Errors.
3. Select Submit Online.