If you get an error when you submit your pension contributions to Nest Pensions, use the steps below to help fix the issue. 

Things to consider:

• The terminology used is Nest terminology, not Sages
• Nest generates the errors at the time of the transmission
• Where possible, we list detailed steps to explain the cause of each error, and how to resolve them
• Depending on the nature of the error, we can advise you to contact Sage support directly
• For further information on the terms used, read Nest pension submission glossary

Before you start

We recommend having your Nest login details to hand.

 NOTE: When comparing details between payroll and Nest Pensions, they must be identical. This includes capital letters, lower case letters, special characters, leading or trailing spaces. 

To find the full error message:

1. Select Summary from the menu bar.

2. From the Auto Enrolment/Pensions section, select View Submission Errors.

The error

You've assigned and employee to a specific group in Sage Payroll, but assigned to a different group in Nest.

The employee's group needs to be the same on both systems. Identify which one is correct.

Once the employee has moved to the correct group, resubmit the pension data from Sage Payroll.

To change the employee details in Sage Payroll:

1. Select Pay Runs from the menu bar.
2. Then select the relevant pay run you’re trying to submit to Nest.
3. Select Edit Pay run, then Edit pay.
4. Acknowledge you understand the impact of editing and select Confirm.
5. Select the employee, and then Manage Enrolment.
6. Choose Change Pension Scheme.
7. Check the Pension Scheme, Pension Plan and Payment source are correct. If required, change them to match the details held on the Nest portal.
8. Select Save.

To change the employee details with Nest

If you need to change the details on the Nest Portal, contact them and explain you need to move the employee to a different group.