If you get an error when you submit your pension contributions to Nest Pensions, use the steps below to help fix the issue. 

Things to consider:

• The terminology used is Nest terminology, not Sages
• Nest generates the errors at the time of the transmission
• Where possible, we list detailed steps to explain the cause of each error, and how to resolve them
• Depending on the nature of the error, we can advise you to contact Sage support directly
• For further information on the terms used, refer to the Nest pension submission glossary

Before you start

We recommend having your Nest login details to hand so you can compare the information on Nest to that in Sage Payroll.

 NOTE: When comparing details between payroll and Nest Pensions, they must be identical. This includes capital letters, lower case letters, special characters, leading or trailing spaces. 

To find the full error message:

1. Select Summary from the menu bar.

2. From the Auto Enrolment/Pensions section, select View Submission Errors.

Add details and retry

This error means there’s information missing from the pension scheme.

Add the missing details in Sage Payroll

1. Select Pay Runs tab from the menu bar.
2. Choose the relevant pay run.
3. Then select Edit pay run and Edit pay.
4. Select Confirm to acknowledge the impact of editing the pay run.
5. For each employee assigned to the pension, select Manage Enrolment and choose Change Pension Scheme.
6. Change the Pension Scheme, Pension Plan and Payment source from Default, to the correct one.
7. Select Save.
8. Repeat steps 5-7 above for all employees in the pension scheme then select Next.
9. Select View Summary.

Retry your submission

1. Select Summary from the menu bar.
2. Under Auto Enrolment/Pensions, select View submission details.

3. Select Submit Online.