If you get an error when you submit your pension contributions to Nest Pensions, use the steps below to help fix the issue. 

Things to consider:

• The terminology used is Nest terminology, not Sages
• Nest generates the errors at the time of the transmission
• Where possible, we list detailed steps to explain the cause of each error, and how to resolve them
• Depending on the nature of the error, we can advise you to contact Sage support directly
• For further information on the terms used, read Nest pension submission glossary

Before you start

We recommend having your Nest login details to hand.

 NOTE: When comparing details between payroll and Nest Pensions, they must be identical. This includes capital letters, lower case letters, special characters, leading or trailing spaces. 

To find the full error message:

1. Select Summary from the menu bar.

2. From the Auto Enrolment/Pensions section, select View Submission Errors.

The error

The submission you’re sending includes an Enrolment file, but the employee has already enrolled with Nest.

Nest won't accept a submission with duplicate information on.

To fix this, submit the affected pay runs Contributions file separately on your Nest portal.

In Sage Payroll:

1. Select Pay runs from the menu bar.
2. Then select the pay run for the failed submission.
3. Under Pension submissions, select View Submission Error or View Submission Details.
4. On the right-hand side of the screen, select Manage Pension File.
5. Select Regenerate CSV File. This will download a zipped folder onto your computer.
6. Locate the downloaded folder and unzip it. 
7. There are two files in this folder; the Enrolment file and the Contribution file.
   You only need to upload the contribution file to Nest.
    NOTE: If you have any issues downloading the folder, try an alternative web browser. 
8. To upload the file from Sage Payroll Select Manage Pension File.
9. Select Open NEST Portal followed by Manage Contribution Schedule.

Once you’ve uploaded the file to Nest, go back to Sage Payroll.

1. Select Manage Pension File.
2. Then select Confirm CSV Upload.

This marks the submission as complete, and clears the error message.