If you get an error when you submit your pension contributions to Nest Pensions, use the steps below to help fix the issue. 

Things to consider:

• The terminology used is Nest terminology, not Sages
• Nest generates the errors at the time of the transmission
• Where possible, we list detailed steps to explain the cause of each error, and how to resolve them
• Depending on the nature of the error, we can advise you to contact Sage support directly
• For further information on the terms used, read Nest pension submission glossary

Before you start

We recommend having your Nest login details to hand.

To find the full error message:

1. Select Summary from the menu bar.

2. From the Auto Enrolment/Pensions section, select View Submission Errors.

The error

The pay frequency set in Sage Payroll is different from the pay frequency set up with Nest.

To fix this, set up a new group on Nest with a frequency that matches Sage Payroll.

If using 2-weekly or 4-weekly:

Ensure the contribution schedule on Nest matches the dates payroll is using.

To see what Sage Payroll is submitting:

1. Select Pay Runs from the menu bar.
2. Choose the pay run you need to submit.
3. In the Pension submissions section, select View Submission Details.
4. You’ll see the Pay reference period dates (from and to) above the list of employee contributions.

NEST has guidance to set up your new Tax Weekly and Tax Monthly groups on their portal.

If you have any queries about this process, contact Nest. You can access this guidance on the Nest website at nestpensions.org.

Once you have set up the new group on Nest, change the group name in Sage Payroll to match Nest.

Edit the group name in Payroll:

1. Select Pensions from the menu bar.
2. Select Edit Pension.
3. To edit the group name, select View/Edit.
4. Change the name to be identical to the new group you set up on Nest. This includes capital letters, lower case letters, spaces and special characters.