If you get an error when you submit your pension contributions to Nest Pensions, use the steps below to help fix the issue. 

Things to consider:

• The terminology used is Nest terminology, not Sages
• Nest generates the errors at the time of the transmission
• Where possible, we list detailed steps to explain the cause of each error, and how to resolve them
• Depending on the nature of the error, we can advise you to contact Sage support directly
• For further information on the terms used, read Nest pension submission glossary

Before you start

We recommend having your Nest login details to hand.

 NOTE: When comparing details between payroll and Nest Pensions, they must be identical. This includes capital letters, lower case letters, special characters, leading or trailing spaces. 

To find the full error message:

1. Select Summary from the menu bar.

2. From the Auto Enrolment/Pensions section, select View Submission Errors.

The error

Payroll assigns your employees an enrolment type when it assesses them.

The submission then registers this enrolment type in your Nest portal.

In this case, the employee already has this same enrolment type against their record in the Nest portal.

This usually happens because someone manually updated it.

• Revert the employee's enrolment type in Nest to whatever it was previously
• Retry the submission

If you can't recall what the previous enrolment type was:

• Manually enter payroll pension values into your Nest portal. You need to do this for all the employees on the payroll
• Mark your pension file as already submitted within payroll

To mark your pension file as already submitted:

1. Select Summary from the menu bar.
2. From the Auto Enrolment/Pensions section, select View Submission Details.
3. If you have a button called Upload CSV file, select it.
4. Go to Manage Pension file, and select Confirm CSV upload.
5. Select Yes.

When you next submit your pension file, you’ll no longer get this error.