If you get an error when you submit your pension contributions to Nest Pensions, use the steps below to help fix the issue. 

Things to consider:

• The terminology used is Nest terminology, not Sages
• Nest generates the errors at the time of the transmission
• Where possible, we list detailed steps to explain the cause of each error, and how to resolve them
• Depending on the nature of the error, we can advise you to contact Sage support directly
• For further information on the terms used, read Nest pension submission glossary

Before you start

We recommend having your Nest login details to hand.

 NOTE: When comparing details between payroll and Nest Pensions, they must be identical. This includes capital letters, lower case letters, special characters, leading or trailing spaces. 

To find the full error message:

1. Select Summary from the menu bar.

2. From the Auto Enrolment/Pensions section, select View Submission Errors.

The error

This error message is due to incorrect Nest credentials within Payroll.

Verify your Nest Login

Access the Nest website and attempt to log in. Log in to the Nest website at nestpensions.org. If unsuccessful, contact Nest for help.

Update Sage Payroll

If your Nest login is successful, open Sage Payroll.

1. Select Summary from the menu bar.
2. Under Auto Enrolment/Pensions. Select View submission details.
3. Choose Submit Online.
4. In Enter your NEST login details, delete and re-enter your username and password.
5. Select Submit.

Further Troubleshooting

If problems persist or if you've changed your email, contact support for support.