This article assumes that the percentage the employee is contributing is correct, but the value calculated is still incorrect. If you need to check this, read Check or edit an employee’s pension contribution. 

In this case, it means you haven’t set up the pension correctly. Below is a list of things to check.

Each provider has different criteria to calculate a pension amount. If you’re unsure of the settings you should use, check with your provider.

Select you provider below to see what information you need.

Next step

Once you’ve confirmed the relevant details, you need to update this in Payroll. Read Edit a pension scheme.

Pension not calculating