HMRC notices status
Description

If you don't see any new notices in the HMRC notices window, you should see one of the status's listed below.

Cause
Resolution
▼HMRC notices is turned off

By default, the feature isn’t active. Select Go to HMRC notices settings to set up the feature.

▼You have no new HMRC notices

There are currently no new notices to action. A date displays at the top-left corner to inform you of the last retrieved date.   

▼Can’t connect to HMRC notices

Your HMRC log in details or PAYE reference are incorrect in Sage Payroll. Select Payroll Settings to update these.

If you’re still having issues, try logging into your HMRC online portal to check your details are correct.                   

▼HMRC notices is currently unavailable

HMRC is experiencing issues. Try again in a few minutes.

▼An error occurred

This is a none specific error. For example, there could be an issue with the internet connection. Select Check for new notices to try again. If the issue persists, contact customer support.

▼You have no HMRC notices in your history

There have been no notices actioned yet in your payroll.

Steps to duplicate
Related Solutions