This communication was sent 24 Mar 2025. Notice 25-RD | 24 Mar 2025 Sage CRM We are pleased to announce that the Sage CRM 2022 R2.6 and Sage CRM 2023 R2.4 patches are now available. Sage CRM Exchange Integration Sage CRM’s Exchange Integration enables seamless synchronization between Sage CRM and Microsoft Exchange Online. Current Functionality - Synchronization: Appointments, tasks, and contacts sync automatically between Sage CRM and Exchange without user intervention.
- Continuous Sync: Synchronization continues even when Outlook clients are closed.
- Supported Platforms: Works with Outlook Client, Outlook Web Access, and mobile devices connected to Exchange.
Key Changes (Migration to Microsoft Graph API) Following Microsoft's removal of the Application Impersonation Role in Exchange Online (February 2025), Sage CRM has transitioned from Exchange Web Services (EWS) to the Microsoft Graph API to ensure continued functionality. What This Means for You - If you are using Sage CRM with Microsoft Exchange On-Premise, this change does not impact you.
- If you are using Sage CRM with Microsoft Exchange Online, you will have experienced connectivity issues due to Microsoft’s changes.
The new patches restore Exchange Online integration with improved security and compatibility. Key Changes in the Patch - Bi-directional synchronization of appointments is maintained and prioritized.
- "Import Emails and Contacts" replaces the previous contact synchronization feature.
- Task synchronization will be introduced in Sage CRM 2025 R1 future patch.
Next Steps The patches apply to the following versions: These updates support both standalone Sage CRM installations and those integrated with: - Sage 50
- Sage 100 (not for sale in the UK)
- Sage 200
- Sage 300 (not for sale in the UK)
- Sage X3
- Sage Intacct
Further Assistance For any questions or support with the update, please contact your Sage representative or visit our support channels. Thank you for your patience and continued trust in Sage CRM. |