We have reports of customers getting a something went wrong error when adding a user.

If you get this error elsewhere, you can also follow this article to fix your issue.

This error occurs due to environmental factors, such as issues with the browser, cache, or cookies. Following these steps can resolve the issue.

Clear cache and cookies

 NOTE: You will need to log into your account again once you clear your data. This includes entering your email address and password. 

1. In your browser, open the settings menu.
2. Find the option to clear browsing data.
3. Select Cookies and Cached images and files, then select Clear data.

Use an incognito or private window

1. Open a new incognito (private) window in your browser.
2. Attempt to add the user again in this window, as it prevents cached data and cookies from interfering.

Try a different browser

If clearing cache and cookies does not work, try adding the user in a different browser. For example, switch from Chrome to Firefox or Edge.

1. Check browser updates. Make sure you update your browser to the latest version, as outdated browsers can sometimes cause compatibility issues.
2. Disable browser extensions. Some extensions can interfere with Sage. Temporarily disable extensions, particularly those related to security or ad-blocking.
3. Restart your device. A restart can refresh your system and resolve unexpected issues.

If the issue persists after completing these steps, contact support for further help.