This communication was sent 10 September 2024.

Notice 24-OT | 10 Sep 2024

SMTP Email Authentication

Dear Partner,

We wanted to bring to your attention an important update regarding SMTP email authentication that may affect how customers send emails from Sage software. You can find more information here, which provides detailed guidance.

What's changing?

Google are deprecating Basic Authentication on Gmail, and Microsoft are deprecating Basic Authentication on Outlook.com.

This means if you use SMTP to send email from your Sage Software, via Outlook.com or Gmail, you will need to configure your Sage Software and those services to use App Password functionality or send using Outlook.

When do the changes take effect?

Microsoft plan to change this from 16 September 2024. Visit the Microsoft support guide if you'd like to find out more.

Google plan to apply their change from 30 September 2024. You can read more on Google's support guide.

Customer communications

We’ll be notifying customers via in product messaging.

Questions?

If you have any questions or need further information, please contact the relevant Technical Support team.