Customer Receipts record payments for sales or services, which pay Sales Invoices. Other Receipts include various other types of transactions, like government grants or miscellaneous income.
If required, you can convert an Other Receipt to a Customer Receipt.
EXAMPLE:
Posting a Sales Invoice and an Other Receipt for the same sale can create duplicate entries in the nominal code and VAT Return.
Cause
Resolution
From Banking, open the bank account where you have your Other Receipt.
From the Activity tab, open the Other Receipt type transaction.
In the bottom-left corner, select Convert to Customer Receipt.
Select Convert to Customer Receipt in the confirmation window.
Allocate any transactions and then Save the receipt. If you don't allocate the full amount, save the unallocated amount as a payment on account.
Now when you view the transaction, it shows as type: Customer Receipt.