Use this method to record a customer refund through banking, when you don't use bank feeds or an imported statement.

Follow these steps when you have an existing credit note or payment on account recorded:

1. Go to Banking, open the correct bank account.
2. Select New Entry, then Purchase/ Payment.
3. Select the Customer Refund tab.
4. Enter the refund details.
   
   ▼ What do I need to enter?

   Enter the following details:

   Customer*	Select the customer your refunding.
   Paid from Bank Account*	Select the bank account you paid the refund from.
   Method*	Select the payment method.
   Date Refunded*	Enter the date you sent the refund.
   Reference (optional)	Enter a relevant reference.
   Amount Refunded*	Enter the amount you've refunded.

5. Select the checkbox next to the credit note or payment on account.
6. Select Save.