Receiving subscription transfer requests
Description
Cause
Resolution

In Client Management, select Invitations.

Image of pending transfer screen

  1. Select Subscription transfers.
  2. In the Pending list, find the invitation, then select Accept.

  3. The invitation needs to be related with a client in Client Management.

If you already have this client set up in Client Management:


Image of accept invivation screen

  1. Select Yes and find your client in the Client dropdown list.
  2. Select Continue.


If you don't have this client set up:


Image of Accept Invite screen and entering details if client is not set up in Client Management

  1. Select No and fill in the necessary information.
  2. Select Continue.

You'll be presented with a preview of your new monthly charges. Select Continue.

Image of subsxcription charges preview

  1. Review the terms and conditions. Then select the box next to I understand the consequences...

  2. Select Accept invite.
  3. You'll receive a success message. 

     

    Select Close.

You will now see this client in your Clients and prospects list with the subscriptions owned by you in the client's product area.

Steps to duplicate
Related Solutions