When you are trying to add an employee email address, you may get the following error:

 The email address could not be saved.

This article explains why this happens, and gives the solution.

Email error

This happens because:

• The employee has worked for you before. The original employee record already contains the employee's email address
• The email address is being used in another employee record

Solution

To work around this, make a small change to the email address used in the new employee record.

Insert +1 before the @ in the employee email address.

For example:

[email protected] becomes [email protected].

The email address will work the same as the original.

The employee doesn't have to change anything within his email settings.