Solution Properties
Solution ID:
231211111331803
Last Modified Date:
Mon Dec 11 13:23:55 UTC 2023
Taxonomy Path:
Case category//How do I...//setting up
Author:
[email protected]
Communication - Sage 200 and Developer Support availability over the holiday period
Description

This communication was sent 11 December 2023.

Sage 200 and Developer Support availability over the holiday period

Notice 23-KW | 11 Dec 2023

Happy holidays

The Sage 200 and Developer Services teams would like to wish you all a Merry Christmas and a successful New Year!

Support availability

On Tuesday 19 December between 4.00pm and 5.00pm and Wednesday 20 December between 9.00am and 10.00am our support lines will be closed for training purposes.

 Friday 22 December 2023 09:00 - 17:00
 Monday 25 December 2023 Closed
 Tuesday 26 December 2023 Closed
 Wednesday 27 December 2023 09:00 - 17:00
 Thursday 28 December 2023 09:00 - 17:00
 Friday 29 December 2023 09:00 - 17:00
 Monday 01 January 2024 Closed
 Tuesday 02 January 2024 09:00 - 17:00

During the holiday period, there will be fewer colleagues to take your queries so we'd ask that you log less urgent queries online via Case Management. This will ensure that we have someone available for urgent queries, such as customer site down.

It's also important that your customers have access to your support services. Notification of any changes to your contact hours or numbers should be provided, to minimise any disruption to their business.